Privacy Policy

Introduction

Supp (“we”, “our”, or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you use our website (stg-suppstore-staging.kinsta.cloud) and purchase products from us.

Information We Collect

We collect personal information necessary to process your orders and manage your account, including:

Full name
Contact information (email address, phone number)
Billing and shipping address
Payment details (processed securely via WooPayments / Stripe)
Account login details

With your explicit consent, we may also collect information for marketing purposes, such as email newsletters.

How We Use Your Information

We use your information to:

Fulfil and manage your orders
Communicate with you regarding orders, enquiries, or customer support
Provide marketing and promotional materials (only with your explicit consent)
Analyse website usage and improve our services

Third-Party Data Sharing

We share your personal information only with trusted third parties necessary for providing our services:

WooPayments / Stripe: Payment processing
Courier Services: Third-party couriers to deliver your orders
Google Analytics: Website usage tracking and analytics
Smartlook: User behaviour analysis to enhance your browsing experience

We do not sell or rent your personal data to third parties.

Security

We implement appropriate technical and organisational measures to safeguard your personal data against loss, misuse, or unauthorised access.

Your Rights

Under UK data protection law, you have the right to:

Access the personal data we hold about you
Request corrections to your personal data
Request deletion of your data, subject to certain conditions
Withdraw consent for marketing communications at any time

To exercise these rights, please contact us.

Cookies

Our website uses cookies to enhance your browsing experience. You can manage cookie preferences through the consent settings.

Changes to Our Privacy Policy

We regularly review and update our Privacy Policy. Any changes will be published on this page.

Contact Us

If you have any questions or concerns regarding this Privacy Policy or your personal data, please contact us: hello@supp.store.

Last updated: 24th March 2025